TERMS & CONDITIONS

Booking fees

Kindly note that a £1.50/£2 booking fee applies per ticket, which is included in all prices that you see advertised. The booking fee includes the cost of postage, handling and processing your order. Collection at Box Office may be required if tickets are ordered five days before a performance.  

Concessions

Concessions apply to patrons under 16 and over 60, and they are available on many of our shows, at the promoter/production management’s discretion. Concessions must be requested at the time of purchase and can’t be changed. Proof of concession may be required.

Grand tickets

For some shows we offer a Grand ticket rate.  This ticket rate is for our patrons of over 60 who are accompanied by at least one child.

Companion tickets

We are pleased to offer one companion ticket for registered carers for the cost of the booking fee £1.50/£2 each.  Please contact our Box Office in person or call 01474 337500 to arrange this.

Young children

Young children are welcome at The Woodville, and effort is made to make their early theatre experiences magical.  Young children, including babes in arms, require a valid ticket, and children over 24 months old will need to be paid for. Please advise the Box Office on arrival if you have booked online and require a ticket for a babe in arms. For some shows, children under the age of 16 may need to be accompanied by adult. Please check before purchasing tickets for children.

Groups

Group deals and discounts are available on selected events and can be purchased or reserved by visiting or contacting our Box Office on 01474 337500 or boxoffice@gravesham.gov.uk. You can also visit our shop to find out more…  

Exchanging tickets

Tickets can be exchanged on shows with multiple performances at the venue only, subject to availability. There is a fee of £2.50 per order to do so.

Let us know

If you have any concerns or comments regarding your visit please ask for the duty manager.